Telephone Support

When you need help, call
Prescient Software
(949)248-5788. We want you to be successful using Mun-Ease. We will do whatever it takes to help you.


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Benefits of the Maintenance & Support Agreement

Prescient Software is dedicated to providing timely and professional technical support for Mun-Ease. Our goal is to respond to all phone calls and e-mails on the same day that the call was placed. We also strive to resolve all user questions or problems within 24 hours from the time that the issue is reported to us.

Prescient Software continually enhances Mun-Ease to ensure that it is current with changes in technology, accounting practices, and tax law. About 2-3 times a year, we mail to our users a CD-ROM that contains interim updates to Mun-Ease. Interim updates include bug fixes, minor enhancements, and revisions that were necessary because of changes in tax law. As we enhance Mun-Ease, we also place the interim updates on our web site. Users can download the interim updates at no charge. A password to download the enhancements is provided to you when you purchase a M&S agreement.

Approximately every 1 ½ to 2 years, we issue a major release of Mun-Ease. Each major release of Mun-Ease includes several significant new features, enhancements, and improvements to the underlying system architecture. Because the changes are extensive, we also include new user manuals with each new major release.

All of the above services are available to users who sign the Maintenance & Support (M&S) agreement. Users who do not sign a M&S agreement do not receive these benefits.

Annual Cost of the Maintenance & Support Agreement

The cost of the maintenance & Support agreement is dependent upon the number of users at your installation and the modules that you have licensed. These costs are described in the Prices/Features web page of this site.

Organizations who sign a M&S agreement will pay just the 1st year of maintenance & support. We will bill you for the second year of maintenance and support at the end of the first year.

Prescient Software provides the first year of maintenance and support to new users at no charge upon signing this agreement. Users of the most recent prior release of Mun-Ease can sign a two-year maintenance & support agreement to receive our new release and ongoing support (see below). Upon signing of a 2-year maintenance & support agreement, all upgrade charges will be waived.

Users of older versions of Mun-Ease must individually negotiate the renewal terms with Prescient Software.

Maintenance & Support Agreement in PDF Format

Maintenance & Support Agreement

Length of Maintenance & Support Agreement

The M&S agreement covers a period of two years from the date of signing. Renewal of the agreement is at the option of the user. The prices and terms may change at conclusion of the two-year period.


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Authorized Licensor: Prescient Software jrd, inc. 23732 Hillhurst Ave. #37, Laguna Niguel, CA 92677• Ph (949)248-5788 • Fax (949)248-5789 •