Benefits of the Maintenance & Support Agreement
Prescient Software is dedicated to providing timely and professional
technical support for Mun-Ease. Our goal is to respond to all
phone calls and e-mails on the same day that the call was placed.
We also strive to resolve all user questions or problems within
24 hours from the time that the issue is reported to us.
Prescient Software continually enhances Mun-Ease to ensure that
it is current with changes in technology, accounting practices,
and tax law. About 2-3 times a year, we mail to our users a CD-ROM
that contains interim updates to Mun-Ease. Interim updates include
bug fixes, minor enhancements, and revisions that were necessary
because of changes in tax law. As we enhance Mun-Ease, we also
place the interim updates on our web site. Users can download
the interim updates at no charge. A password to download the enhancements
is provided to you when you purchase a M&S agreement.
Approximately every 1 ½ to 2 years, we issue a major release
of Mun-Ease. Each major release of Mun-Ease includes several significant
new features, enhancements, and improvements to the underlying
system architecture. Because the changes are extensive, we also
include new user manuals with each new major release.
All of the above services are available to users who sign the
Maintenance & Support (M&S) agreement. Users who do not
sign a M&S agreement do not receive these benefits.
Annual Cost of the Maintenance & Support Agreement
The cost of the maintenance & Support agreement is dependent
upon the number of users at your installation and the modules
that you have licensed. These costs are described in the Prices/Features
web page of this site.
Organizations who sign a M&S agreement will pay just the
1st year of maintenance & support. We will bill you for the
second year of maintenance and support at the end of the first
year.
Prescient Software provides the first year of maintenance and
support to new users at no charge upon signing this agreement.
Users of the most recent prior release of Mun-Ease can sign a
two-year maintenance & support agreement to receive our new
release and ongoing support (see below). Upon signing of a 2-year
maintenance & support agreement, all upgrade charges will
be waived.
Users of older versions of Mun-Ease must individually negotiate
the renewal terms with Prescient Software.
Maintenance & Support Agreement in PDF Format
Maintenance & Support Agreement
Length of Maintenance & Support Agreement
The M&S agreement covers a period of two years from the date
of signing. Renewal of the agreement is at the option of the user.
The prices and terms may change at conclusion of the two-year
period.
